Troubleshooting Email Issues
Why am I not getting ClearMeForWork.com or DocuSign email notifications?
Occasionally, email notifications may be blocked by either your email server, firewall, email provider, or email client (such as MS Outlook). Below are some steps to help prevent this from happening.
Solution 1: Check your junk and spam folders and whitelist the emails
- Check your email Junk or Spam folder. If the ClearMeForWork.com or DocuSign email is located in these folders, mark the email as not-junk or not-spam.
- Add the following email addresses as Safe Senders (aka Trusted Senders) in your email client. Please whitelist the following DocuSign system sending email addresses:
Solution 2: Use the DocuSign App
If you do not already have the DocuSign App Download it from the app store that you use. Click here for iOS or Google Play or Windows devices.
If you need immediate access and you already have a DocuSign account, please log into your account and email to sign in your inbox. If you have a DocuSign account, you could also try checking your Recipient notification settings for any notifications you may have previously turned off. Follow the steps in this guide to see which notifications you may need to double-check.
Once you have confirmed that these steps have been taken, you may need to request for clearmeforwork.com resend the email directly from DocuSign.
Please email [email protected] with your first and last name as it would be on your employment documentation as well as your email address and we will resend directly from DocuSign.